Reference

Our Privacy Policy In Plain Terms

Your account runs on a short set of data rules, and we write them down instead of burying them in a long form.

What we collect, and whyCookies and device settingsCopies, corrections, deletionSupport for Malaysia accounts
luckybet7 Our Privacy Policy In Plain Terms
PRIVACY HELP DESK

Reaching Us About Your Data

Privacy questions land with real people, not a form that disappears into a queue. Sign in before you write so we can match you to your account, and you will not have to repeat your details twice. Whether you are on your phone in Kuantan or on a bigger screen at home, the same team picks it up. Ask for a copy of your data, a correction, or a deletion request, and we will confirm what happens next.

Team online

Live chat inside your account

Signed in, open the chat button in your account menu and ask for the privacy team. We verify you first, then take your request for a data copy, a correction, or a deletion.

Email from your registered address

Write to the privacy desk using the email saved on your profile, so we know it is you. We reply with the steps and the records we need to handle your request.

Account settings you control

Open your profile to update your contact details, change your password, or clear cookie preferences yourself. Most privacy changes start here before you ever need to contact us.

SECURITY AND RETENTION

How We Keep Your Details Safe

Security starts at sign-in. Every login asks for your password plus a one-time code sent to your phone. History from the sportsbook, live baccarat and the slots stays under your account and only you can see it. Payment details for Touch 'n Go eWallet, Boost and GrabPay are handled at the moment of the transaction and masked once it settles, so our team cannot read a full wallet number back to you. We keep sign-in logs, limit which staff can open account data, and freeze an account when something looks wrong.

Data we collect

Name, contact details, date of birth for account checks, plus the reference numbers your wallet or bank returns. We do not collect your wallet PIN or your online-banking password at any point.

Cookies and device data

Cookies keep you signed in and remember your language and ringgit settings. Device data shows the phone or browser you use, so a fresh sign-in location gets flagged. You can clear cookies in your browser.

Account protection

A one-time code goes to your phone at every sign-in, and your wallet stays behind that check. If you spot a login you do not recognise, message us and we lock it straight away.

Retention and deletion

We hold account data while your account is open, then for a set period where record-keeping rules apply. Ask us to delete the rest and we confirm in writing what went and what had to stay.

The Privacy Questions You Ask

These are the questions our support team handles most often about data and account privacy. If yours is not here, sign in and ask in chat, or write from the email saved on your profile so we can match it to your account. Every request gets a reference you can follow up on. Nothing here changes the policy text itself; it is the same answer we give by email.

Your name, contact details, date of birth for account checks, and the payment references your wallet or bank returns. We do not take your wallet PIN or your online-banking login.

Those rails are handled at payment time only. We store the transaction reference, not your wallet credentials, and our support team cannot read a full wallet number back to you.

Yes. Open your account settings or send the request through chat, and we hand over a copy of what we hold. A deletion request closes the account and we clear what the rules let us clear.

We use them to keep you signed in and to remember your language and ringgit settings. You can clear cookies in your browser whenever you want; you will just sign in again next time.

Live chat inside your signed-in account is quickest, or email the privacy desk from the address saved on your profile. Both routes reach the same team.

No selling, and no passing your phone number to outside marketers. If a lawful request names your account, we release only what that request names and we tell you when we are permitted to.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.